Thursday, 4 March 2010
Bad vibration at the front of the Z3. Sought advice at Soper, Lincoln BMW dealer.
“I think I have a brake grabbing. One wheel is hot and the steering shakes. It is just about undriveable.”
“You can book it in sir. I can’t spare anybody to look at it.”
“I am going to the dentist and then shopping.”
“You need to book it in sir.”
“I just want to find out what’s the matter with it.”
“You need to leave it. We have two technicians off sick. Nobody can look at it just now.
“I just paid a lot of money to have it serviced here a few weeks ago.”
“You need to book it in. I can get you a lift home.”
“I don’t want to go home I have an appointment at the dentist.”
He almost sighed: “He’s got an old Z3 and it doesn’t look very clean. He’ll go away in a minute.”
I did. I recall Sir Stirling Moss. When he drove for Mercedes-Benz, he said, they thought of everything. No detail was too small. If a driver wanted something done on his car it would be done. At once. Overnight. Or Naubauer would say no we tried that in 1937 and it didn’t work. When I took the 300CE-24, I had at The Sunday Times, to the Mercedes-Benz dealer in Bath nothing was too much trouble. It was like having a car looked after by a gentleman’s gentleman.